Terms and Conditions
Energibutiken.se is owned and operated by Web Info Quality EU AB (registration number: 556787-3756). We hold an F-tax certificate and account for VAT.
All prices include VAT for customers from Sweden and within the EU. For logged-in customers from EEA countries, prices are displayed excluding VAT. VAT is clearly specified in the shopping cart and checkout.
As a consumer shopping at Energibutiken, you are covered by the Swedish Consumer Sales Act and the Distance Contracts Act. To shop at Energibutiken, you must be at least 18 years old. We reserve the right to cancel orders from individuals who have provided incorrect personal data and/or have payment defaults.
Fact and price information is provided with reservations for typos, supplier price increases, incorrectly stated technical specifications, and items being sold out.
B2B and Companies from Abroad:
We frequently sell to companies, and the checkout is prepared for multiple different addresses. For example, you can add addresses for several different buyers, as well as different delivery and billing addresses.
Energibutiken.se is VAT registered. If you are a company operating outside of Sweden, you can order VAT-free. To do this, please put in your VAT-number, and register an account where you chose your country in order for our backoffice to notice you should be able to buy VAT-free. If prices after this is done still shows including VAT, contact us directly via email at [email protected] with your order details and your valid VAT number, and we will assist you.
Reference / Marking:
Companies wishing to include a "Reference", order number, or message on the invoice can fill this in at checkout. The text field is located on the page where you select the shipping method, just below the presented shipping options. (Please look carefully for this, as the field can sometimes be easy to miss!).
Shipping and Deliveries
We use Postnord consistently for our deliveries, and you are always offered the lowest possible shipping cost directly at checkout. When choosing a shipping alternative, a number of different options may be shown. You can choose the option you prefer, but please note and compare prices as they can vary significantly between, for example, Varubrev and Postnord Parcel. For customers from abroad, normally only one shipping option is offered.
Our order handling normally works as follows: If you order and pay on a Monday, we usually see the payment in our account on Tuesday afternoon. Since the shipping company picks up packages around lunchtime, your package will be dispatched on Wednesday morning.
Delivery Times:
- Varubrev within Sweden (under 3 kg):
Normally dispatched within 24 hours (business days). Orders placed during weekends are sent on the first following working day. Postnord normally delivers Varubrev within 24–48 hours. Varubrev that are too bulky for the mailbox may be delivered in a bag attached to the outside of the mailbox, which Postnord verifies with a photo upon delivery to private individuals. In some cases, Varubrev must be picked up at a Postnord distribution point near you.
- Servicepoint:
Normally packed within 24 hours and sent on business days. Postnord delivers normally within 48 hours throughout Sweden. The package is trackable all the way.
- Postnord Parcel (Business package):
Normally dispatched within 24 hours and delivered the next working day before 16.00. It is required that a recipient is present on-site to receive the delivery.
- International deliveries:
Customers from outside Sweden will normally receive their delivery 3–7 working days after dispatch. However, this can vary depending on local customs handling and international freight partners.
More detailed information about shipping can be found here: https://www.energibutiken.se/en/content/1-export-freight-price
Payment Options
Invoice for companies (Our own direct invoice):
Offered to companies that register their organization number in the shop. No invoice fee applies. We handle these invoices internally and use Creditsafe to obtain credit information on companies ordering against invoice.
IBAN payment for customers from outside Sweden.
We follow Creditsafe:s recommendations regarding creditworthiness and credit limits. Should you not meet our requirements, we will contact you to find a payment solution that works for both parties. If a direct invoice is not paid after a reminder, the claim is forwarded to the Swedish Enforcement Authority (Kronofogden), and a statutory fee of 640 SEK will be added.
Swish (Sweden):
Payment is made to swish number: 123 691 96 82. State the invoice number upon payment. With immediate payment before lunch, we often ship the goods the same day. Provide a mobile number for SMS notification.
Advance Invoice / Prepayment:
Payment in advance is mandatory for all customers ordering from countries outside Sweden. Instructions and a PDF invoice are sent via email. The goods are shipped the day after the money is visible in our account.
For Swedish customers, payment should be made to Bankgiro: 451-3164. For customers from other Nordic countries/EU, international payment details must be used:
IBAN: SE87 8000 0826 4405 3171 9961
BIC/SWIFT code: SWEDSESS
Account owner: WebIQ AB, Skidvägen 13, 94493 Hemmingsmark, Sweden
Bank name and address: Sparbanken Nord, Storgatan 43, Box 735, 94128 Piteå, Sweden
International and ESS customers that want to pay with Cerditcard
SveaCheckout
In checkout, chose SveaCheckout as payment option and follow instructions.
Dare you to pay in advance?
Energibutiken is the result of the owner's operation of the discussion forum www.varmepumpsforum.com. We have started a dedicated forum topic addressing whether you can rely on getting the goods you have ordered in our shop. You can read the discussion and customer feedback here Dare to pay in advance?. (The thread is in Swedish, but you can easily use Google Translate to read the answers).
Payment via Svea Bank (Other payment methods)
We cooperate with Svea Bank AB (556158-7634) for several of our other payment methods at checkout (does not apply to our own direct invoice for companies above). When paying via Svea services, handling takes place according to their established terms. For questions about these payments or any disputes, please contact Svea Bank customer support. In cases where you choose a payment method handled by or transferred to Svea Bank, your personal data will be shared with them. Svea Bank is then the personal data controller for that processing. Read more in Svea data protection information at: https://www.svea.com/dataskydd
Warranty and Complaints
We offer a 1-year warranty on all our products, both new and used. As a private consumer, you also have a 3-year right to file a complaint against manufacturing defects on new products in accordance with the Swedish Consumer Sales Act. Always contact us before returning a warranty item, as we can often solve the problem remotely without you having to send the product back for evaluation.
Right of Withdrawal and Returns
We naturally want everything to be right. If you shop as a private individual, you have a statutory 14-day right of withdrawal from the day you receive your order.
How to withdraw from your purchase:
To make it as smooth as possible, we have added a digital withdrawal function here on the site. You will find a direct link to it in the footer at the bottom of the screen or under your pages if you are logged in. When you use the function and submit your request, you will immediately receive an automatic confirmation via email that we have received it.
How to send the item back:
You are responsible for the return shipping costs. In order for us to handle your case as quickly as possible when the package arrives, we ask you to include a note in the package. On the note, please write:
- - That the return relates to a withdrawal
- - Your name
- - Your invoice number
- - A short line about why you choose to return the item
Then send the package to the following address:
Web Info Quality EU AB
Skidvägen 13
944 93 Hemmingsmark
Sweden
Practical information:
Please note that the product and its original packaging must be in mint condition when it arrives to us. The customer after you naturally wants to receive a completely new and unused product. You have the right to carefully open the packaging and inspect the item. However, if you have used or installed the product so that we cannot sell it onward at full price, we have the legal right to make a depreciation deduction from your refund (up to 100% if the item has become completely unsellable).
A clear example:
If you connect an electricity meter so that its counter starts ticking and no longer stands at zero, the product is considered used. We cannot sell such a meter as new to the next customer, and this will lead to a significant depreciation deduction.
For business customers:
Please note that the statutory right of withdrawal and the digital withdrawal function only apply to purchases made by private individuals. For business customers, we apply the Swedish Sale of Goods Act (Köplagen) and ordinary business terms.
Unclaimed Letters or Packages
If you do not pick up your package, we will charge you for the actual round-trip shipping costs plus 50 SEK for administrative costs. If the invoice is not paid on time, it will be forwarded to debt collection. Keep in mind that Postnord normal storage time is 7 days before the package goes in return.
Personal data processing (GDPR) and Cookies
Web Info Quality EU AB does not share your personal data with unauthorized third parties. The information is only used to handle your orders and communicate regarding your cases (or newsletters if you have chosen this). We use cookies for the website basic functions to work and Google Analytics for anonymous visitor statistics. As a consumer, you have the right to request a registry extract, correction, or deletion/anonymization of your data, which you can easily do via your customer account or by contacting us.
Disputes
In the event of a dispute with a private consumer, we always follow decisions from the National Board for Consumer Disputes (ARN). You can contact them via www.arn.se or Box 174, 101 23 Stockholm, Sweden. You can also use the European Commission platform for online dispute resolution (ODR), which you can find here: http://ec.europa.eu/odr