As a consumer that is in the Energy Shop you are covered by the Swedish Consumer Sales Act, the Consumer Services Act and Distance Contracts.
Energibutiken.se are VAT registered, this means you can order VAT-free if contacting us through e-mail (firstname.lastname@example.org) and give us your VAT-number and order details.
Payment in advance is mandatory for customers from countries outside Sweden.
The e-mail message confirming your order comes with all the information necessary for you to pay in advance, to ship the day after the money shows in our account.
Read more about the freight costs here: http://www.energibutiken.se/sv/content/1-frakt-och-betalning-danmark-norge-finland-samt-eu
For customers from outside Sweden an International payment is mandatory
IBAN: SE87 8000 0826 4405 3171 9961
Bank name and adress:
Storgatan 43, Box 735
Energy Store is the result of the undersigned's operation of the discussion forum www.varmepumpsforum.com.
We have started a forum topic that addresses the issue of whether one can rely on to get the goods one have ordered in the webshop, read about it here. (Swedish, use google translate to translate answeres)
An example: You order and pay on a Monday, we normally see your payment to our account in the afternoon the day after, ie during Tuesday afternoon. Since the frieght company pick up the packages here during luchtime, we will send your package on Wednesday (morning).
Customers from abroad will normally get the delivery 3-7 after we send it, but it can vary a lot depending on Customs handling and fraight companies outside Sweden.
In a hurry? - Fastest deliveries will be made in cash on delivery orders. (Only within Sweden)
When ordering COD, we normally send your goods the same day or the day after, depending on time of day.
The fraight company will pick up supplies from us around lunch time, if you order early in the morning, we therefore have time to send the same day and you can get your delivery in the mail 1-2 days after order.
Please also indicate your mobile number when you place an order, we can then announce via text message, and you do not have to wait for an announcement in your mailbox.
We use throughout Posten AB for our deliveries, you always offer the lowest possible shipping cost.
When you select your shipping option, you can choose the option that you prefer, but note that it can distinguish right firmly into the price between Letters, post packages and "corporate packages 16.00".
Customers from abroad are normally offered only one shipping option.
We offer 1 year warranty on all our products, used as well as new.
For new products, we offer three year warranty against manufacturing faults.
If you regret your buy you can return the goods, within two weeks, unused in original packaging, and we will send your money back.
Exception: used goods and sale goods which are deleted from the range.
Never return goods before contacting us, oftan we can fix problems whitout having to get the product sent to us.