This Privacy and Marketing Policy describes how Web Info Quality EU AB, 556787-3756 ("Energibutiken.se" "we" "us") collects, publishes and stores your personal information.
2. When do we process your personal information
2.1 In order for you to visit our website, purchase our goods or services or contact us for service or information, we must collect and process personal information about you.
2.2 We collect and process personal information about you when you make a purchase at Energibutiken.se or contact our support and as long as you have an account with us. The information collected from you upon purchase is required to enter into an agreement with us and to provide us with our services and offers to you. While you have an account with us, we collect information such as purchase history and how you interact with our site, what offers you were interested in by reading any of our newsletters or clicking on our site.
3. What personal data do we treat about you?
The personal information we collect and process is:
* Phone number and e-mail
* Account Information
* IP address and information about your use of our websites
* Information about which of our products or offers you have been interested in, how to interact with our newsletters and our website
* Information about your purchases
4. Why do we treat information about you?
We process your personal information for a variety of purposes. In essence, we treat your personal information for the following purposes:
* Comply with our obligations to you as a customer, such as execution of purchase, invoicing and provision of support
* Enable general customer care and customer service, such as answering questions and correcting incorrect data
* Provide information and direct marketing, by email and through selected partners (ex Facebook and Google)
* Manage your customer relationship and provide our services
* Provide relevant information and custom offers in newsletters as well as on the web
* Improve our customer offering, such as development of services, products and features
* Follow applicable legislation, such as accounting laws.
* Manage account holdings
* Provide you with the opportunity to use account holdings benefits such as the ability to save favorites and wish lists
The data can also provide basis for market and customer analyzes, market research, statistics, business tracking and business and method development related to the purchase of goods and services.
5. The legal basics for our processing of your personal data
5.1 We base the processing of your personal data on a number of legal bases. These are described in this section
5.2 We process your personal information in order to fulfill the agreement with you as a customer or as account holder, such as for making pre-orders, purchasing and handling order history. Based on this legal basis, we also treat data such as your purchases, your behavior on our website, your interaction with us, and your interest in our offers and products in order to fulfill our commitment to providing you with relevant offers.
5.3 Part of the processing of personal data we carry out is based on a so-called interest-rate balance. This applies, for example, to the treatment we take to send you offers about our products and to make a limited segmentation of customers, such as based on total purchase sums. We do not process sensitive personal data based on a balance of interest.
5.4 In some cases, we may have a legal obligation to process your personal information. This applies, for example, to the processing of personal data we perform in order to meet the requirements of the Accounting Act.
6 How long do we save data about you?
6.2 We save data for account holders as long as the account holder chooses not to terminate his account.
6.3 For visitors without account, data is stored for up to 36 months
7. Who do we provide personal information to?
7.1 We may disclose your information to third parties, such as partners and credit and payment service providers.
7.2 Third party to whom we provide information to or otherwise provide information about a customer or account holder may use the information only for the purpose of selling and marketing our services and products.
7.3 Personal information may also be provided by us if it is necessary to comply with applicable legal requirements or governmental requirements, to safeguard our legal interests or to detect, prevent or pay attention to fraud and other security or technical issues.
7.4 We may transfer your personal data to countries outside the EU / EEA, if any of our suppliers or partners are located there. If personal data are transferred to any country outside the EU / EEA, we will take steps to ensure that personal data remain protected and also take the necessary steps to legally transfer personal data to non-EU / EEA countries.
9. Your rights
9.1 We are responsible for processing your personal data in accordance with applicable legislation.
9.2 At your request or on our own initiative, we will correct, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading.
9.3 You are entitled to request:
9.3.1 Access to your personal data. This means that you are entitled to request a registry outline of the processing we conduct regarding your personal data. You are also entitled to receive a copy of the personal data being processed. You are entitled, once a calendar year, by a written signed application, to receive a free trial of which personal data are registered about you.
9.3.2 Correction of your personal data. We will prompt you to correct the incorrect or incomplete information we process about you as quickly as possible.
9.3.3 Deletion of your personal data. This means that you are entitled to request that your personal data be removed if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we can not immediately delete your personal data in, for example, accounting and tax laws. We will then end the processing done for purposes other than complying with the legislation.
9.4 If you do not wish to process your personal information for direct and customized marketing, you are always entitled to object to such treatment by sending an email to email@example.com. Once we have received your objection, we will cease processing your personal data for such marketing purposes. (Email and promotion via, for example, Facebook. Note that even after we stop marketing directly to you, you may see ads that are general.)